DigiRAG · business workflows
AI website chatbot
Help visitors find relevant information and direct more complex questions to your team.
Illustrative scenario
A practical starting point
A visitor asks about a service. The assistant uses approved website or business content to respond and offers a contact route when it cannot resolve the question.
Choose the knowledge, public exposure, permitted actions and privacy arrangements for the deployment.
What to agree in the implementation
A public chat must only access the content approved for visitors, such as product pages and public FAQs. Internal procedures and confidential prices belong outside that scope. The website interface, connection, handoff and any authenticated actions are designed and tested for the specific site; they are not assumed to be an instant-install widget.
What to prepare for a first test
List the questions visitors actually ask, the pages the assistant may use and the topics it should hand to your team. Test unanswered and ambiguous questions before public use.
Decide what happens next
Administrators define the permitted sources, tools and access. Depending on the process, a step can run directly, request a review or pass the case to a person.
Part of the wider platform
Combine this workflow with company knowledge search, other agents and a workspace for tasks and results. Start with one process and expand when it makes sense.
Need a different process? We can also build a tailored solution.
BUSINESSAI · LUXEMBOURG
Which piece of work would you change first?
Tell us about the process, its users and the result you need. We will help define a sensible next step.