DigiRAG · business workflows
AI for customer service
Give your team a consistent way to find answers and handle repeated customer questions.
Illustrative scenario
A practical starting point
An agent checks an incoming question against authorised product and policy material, then drafts a response or routes an uncertain case to the team.
Choose sources, escalation rules and the level of human review for each channel.
What to agree in the implementation
Separate public answers from staff-only instructions. Choose the current manuals and policies the agent may use, the support channel and the questions requiring handoff. A helpdesk connection or update to a customer record needs an agreed integration and explicit write permission; it is not implied by access to a knowledge base.
What to prepare for a first test
Choose a small group of customer questions, current policy documents and examples that require escalation. Compare the draft answers against the sources and your team’s expected response.
Decide what happens next
Administrators define the permitted sources, tools and access. Depending on the process, a step can run directly, request a review or pass the case to a person.
Part of the wider platform
Combine this workflow with company knowledge search, other agents and a workspace for tasks and results. Start with one process and expand when it makes sense.
Need a different process? We can also build a tailored solution.
BUSINESSAI · LUXEMBOURG
Which piece of work would you change first?
Tell us about the process, its users and the result you need. We will help define a sensible next step.